Culture, Government, Legal, Marketing, Media

When Your Number Comes Up

You know that funny feeling when the cell phone vibrates in your tight jeans pocket, and you struggle to extract it before the caller hangs up. Sitting in a movie theater is tougher because you know to leave it alone. But, it continues to zing—zing—zing, vibrating like a terrified june bug caught in your pants.

A couple days ago, my phone wouldn’t stop zinging. Starting at 10:30 in the morning, I got a call from San Antonio, TX. I know no one there. It’s hot, dusty, and except for the Alamo and the acclaimed Riverwalk, San Antonio doesn’t figure on my list of destinations, let alone origins. But the phone zings insistently.

It’s an unrecognizable number. Area code 210. I skip it.

A few minutes later, another call. San Antonio again. Flush it.

Two more calls after that, and I decide to pick up.

“This is to inform you that your Social Security Number has been suspended, and that there is a warrant for arrest under your name. Please call back immediately…”

I give high marks for originality on this call. It turns out that so does the caller, because they continue to zing in my pocket until a little after noon. 13 calls in total. 13 spoofs: each number changed, but the origin and area code remained San Antonio, Texas.

Next to our annual plague of stink bugs, I think the robo call is the most obnoxious–and noxious–element in our midwest existence. What amazes me is that nothing much is ever done about it.

The telemarketing channel has been a constant irritant to me, and to probably 99% of the adult American public.  In fact, it was the subject of my very first post in 2013: Let Me Get This Call.

In a typical day, we will receive at least 5 calls.  I am thankful for these, as:

  1.  They force me to get up and walk to the phone, providing necessary joint movement;
  2. They frequently remind me that I am eating dinner when they call;
  3. The calls provide a fleeting moment of excitement thinking a family member is calling.

We’ve nearly reached the tipping point to give up our land line, which was the main robo conduit into our normally quiet existence.  And then the cell phone becomes the new target.  What to do?

I looked up the Do Not Call registry, and confirmed that all three of our phones have been registered since 2005.  Fat lot of good that has done.

Checking the FCC page, I read some business-like claims by the department head that multi-million dollar fines have been handed out recently.  $80 million.  $40 million. Serious money, but the zinging doesn’t stop.

The government site points to the measures that phone companies are taking.  AT&T, my server, offers a Call Protect App for the zinging cell phone.  It’s free, and I install it.  Then quickly and effortlessly the app reports I have had no robo calls in the last 30 days!  What about the last three hours?

A Facebook friend has suggested I take a third party anti-robo app.  I may do so. We’ll see how AT&T performs over the next few weeks.

Surely AT&T wants us to keep all of our phones, right?  But mean time, I have this nagging concern.    AT&T is now HQ-ed in Dallas, Texas, area code 210.

Could it be possible?   No, don’t even think of it.

 

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direct mail, Economics, Government, Media, USPS

USPS: A Six-Month Stagger Into 2019

What can you say about a cursory glance at the most recent USPS Revenues Pieces and Weights report other than “CURSES!!” ?

What else can one say? They raised their rates around 2.5% last January, and six months later, revenues, pieces and weights are down.

SPOILER ALERT: This is all about numbers, which mean little, unless you are thinking about money.

You can see the details for yourself, but a cautionary word: the official RPW report above covers 9 months, from October 1 to June 30.   I have extracted the numbers below to cover from January to June, 2019.

 

In First Class Mail, which is all about bills, statements, cards and letters to mom and the folks, volume was off 3.2%– 904,000,000 pieces less than 2018.

Marketing Mail– direct mail was off 4.9%, — down 1,839,000,000 pieces from a year ago. Even more disturbing, the weight of those direct mail pieces also shrank about 2% from 1.49 ounces in 2018 to 1.46 ounces in 2019.

Leavened economics: 4 for $8.00 or 1 for $3.50?

The lesson here is that when you raise prices, despite your dominant position in the marketplace, people will buy less. We experienced a similar phenomenon at our favorite bakery when they raised the price of a cinnamon bun from $2.00 to $3.50. We used to buy 4, for $8. Now we buy one. Who’s happy?

The only bright light in the USPS tunnel to perdition is the package volume. Thanks to Internet orders, parcel shipments are still growing revenues, up 3.6%, though pieces and weights are off 1.7% and 3.3% respectively.

For wholly different reasons, magazine volume is also continuing its slide. Pieces are off 7.7% to 2,345,000,000 total delivered to as many as 159 million addresses in each of the past 6 months. If these magazines are all monthlies, there are approximately 391 million subscriptions in effect. About 2.4 for every household in America. While that may seem like plenty, just 5 years ago, the USPS delivered just over 3 billion periodicals, honoring approximately 502 million contracts, or 3.2 for every household.  But face it: if it wasn’t for the waiting rooms outside doctors’ offices, lube shops and office lobbies, the count would be less.

None of these figures should surprise you.  We all know the effect of the Internet on hard copy, paper, ink, and postal delivery.  Still, it is distressing to see a vital communications channel slowly price itself into a retreat, fulfilling a prophecy of irrelevance.

USS Ronald Reagan, a meager 110,000 tons.

But it’s not irrelevant.  Total mail volume in the fiscal year 2018 was 146 billion pieces.  That weighed 12.3 million tons. For those of you who are counting, that’s 108 USS Ronald Reagan aircraft carriers, soaking wet.

I have said it several times before, that the USPS, as an independent government agency has lots to be proud of, starting with its relatively minuscule cost to the US taxpayer.  Its 2017-2018 annual report showed an operating loss of $3.9 billion.  Sounds like a lot!  It’s 0.095% of the total U.S budget.   Less than one tenth of a percent.

The reality is, the USPS is still the bargain of all the media choices: it’s part of our lives, 6 days a week, with door-to-door pick-up and delivery, costing the taxpayer household about $23 per year, plus stamps.  Beat that, Amazon Prime.

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Culture, Environment, Government, Legal, Wildlife

Butterfield: Where To, Now?

A group of 3 year-olds graze on the open space at 901 Butterfield Highway.

Driving down Butterfield last week we spied a herd of deer grazing in the snowy, white expanse of a field cleared in 2016. Among them were at least 4 bucks, with 3-point antlers. Around 2-1/2 years old. They would have been newly born in the spring before the Archdiocese of Chicago cut down 33 acres of sheltering trees on this scenic, colorful piece of woodlot on the west side of Libertyville.

The once colorful woodlot was viewed by more than 20,000 motorists every day.

The deer are a conundrum caught in a quandary. They have multiplied to 28 in number, primarily due to the removal of wooded habitat that housed their arch enemy, the coyote. Left unchecked, they face an uncertain future, either from lack of food, or an unlucky collision with an auto speeding along Butterfield Road. They must wonder, ‘What’s happening here? Where will we live next?’

We might ask the same question ourselves.

Cluster Housing: 148 homes planned for construction on 15.2 acres of land.

Back in August 2016, the Village announced an open meeting of the Plan Commission to present a housing development proposal to occupy a 40-acre lot owned by the Archdiocese of Chicago. The developer, it is now learned, had bid $15 million to buy the land for the purpose of installing 148 ‘cluster homes’ on the lot, plus two detention ponds and roads. 7 acres of woods would offer a treed park for walks.

The open meeting attracted over 100 residents who voiced their concerns and asked pointed questions that set the commission, and the developer, back on their heels. The meeting adjourned with a promise of refinements, and for a follow up, which was scheduled in January, 2017.

An astounding disregard for optics, and the local parish.

The machines made fast work of the Church’s order.

Then, in November, just before Thanksgiving, with an astounding disregard for optics, and an unconscionable dismissal of its local parish, the Church decided to spring into action. After receiving approval from the Village, it cut down 33 acres of mature trees which grew on the development site. The sheer sight of the woods coming down, so swiftly, leaving a naked field behind, shocked many in Lake County. More than 20,000 drivers passed the scenic woods every day.

By January, the development had surfaced all sorts of debate and before long, it became clear that the residents were pushing back. Their concerns ranged from traffic to congestion, from design to pollution. Ripping out the woods was the final straw. A summary of 19 specific concerns were circulated, and became talking points for review.

Looking north on Butterfield Highway, homeowners will enter and exit just left of the power line pole.

The Village Board became closely aware of the situation, and received a final proposal from the Plan Commission to halt the development. In a special March 2017 meeting, held at the high school auditorium, the Board of Trustees voted unanimously against the development as proposed. The pivotal issue was traffic congestion and safety.

Looking south on Butterfield, the commuters’ treks just begin.

It could have ended there, but a dose of reality was dispensed. Libertyville had just killed the Church’s $15 million dollar deal, and the Archdiocese, reputedly in search of cash, was miffed.

In June of 2017, the Catholic Bishop of Chicago filed a suit against the Village for its “capricious, arbitrary decision” which denied the Church its constitutional rights to sell the land. And so, it ended up in court.

The trial commenced in November 2018, and concluded December 7. The judge was buried under boxes of memoranda, reports and legal papers along with 10 days of procedural testimony. The sole subject: traffic safety.   Nevertheless, he offered a decision perhaps as early of January 31, 2019.

A portion of the 28 white tail deer that grazed on January 20, 2019. Not a coyote in sight.

We wait. But back to the deer. Where do they go? Ironically, their numbers swelled because the coyotes lost their homes in the woods. But what now?

As an FYI, the Lake County Forest Preserve is closed at night until March because they are thinning out the deer population. In their books, 15-30 deer can safely occupy a square mile (640 acres) of open land. Yet here we have 28 deer grazing on the corner of the 33-acre open patch. Maybe they hale from St.Mary’s and Pine Meadow golf course. Interestingly, on the Forest Preserve website I picked up their regrets about development and how it affects Lake County’s natural resources:

“Natural processes are disrupted. No harm was meant, but 150 years of settlement has greatly changed local habitat. The surface may look okay, but many habitats are not healthy. The gradual impact of people settling in this area has been astounding:

  • Prairies were plowed
  • Wetlands were tiled and drained for agriculture
  • Wildfires were suppressed
  • Predators and pollinators were wiped out
  • Invasive species were introduced and their populations exploded
  • Habitats have become islands in a sea of development
  • Streams are muddied
  • Prairies, woodlands and wetlands shrink smaller and smaller”

Three bucks in a quandary: where to now?

It’s all sobering to think about.  We wait for the judge to announce his decision.

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Culture, Environment, Government, Legal, Politics

Butterfield: A Look Back

Dear Reader: The following is primarily of interest to Libertyville residents. The 19 points below are a review of the concerns about a housing development on Butterfield Road in Libertyville, proposed in August 2016. A final court decision is due shortly.

For my many readers who may not live here, if you are interested in the potential impacts of housing development in your neck of the woods, read on! These were originally posted March 24, 2017.

“The proposed Planned Development at 901 Butterfield is not in keeping with Libertyville tradition, standards, or our treasured quality of life. Here’s why:

Density
1. While R6 zoning may allow as much as 232 dwellings on 40 acres, the developer’s proposal of 148 is not a salve. Indeed, those 148 homes are built on 15.2 acres, or approximately 9.7 dwellings per acre. This is an urban solution in the midst of spacious, open R3, R4, and R5 subdivisions.

Financials
2. The developer’s proposed sell prices for the homes are virtually unobtainable. The attached neighborhoods’ single family dwellings, have median sell prices of $550,000, vs. the $750,000 proposed for the tightly packaged single-family dwellings. The total property assessment of $109,000,000 is most likely unachievable. The more likely assessment will be $76,000,000, affecting tax revenues significantly.
3. Surrounding neighborhood values will decrease as a direct result of the removal of open space. The additional traffic and registration pressure on Butterfield School will also be a negative to existing property values.

Schools
4. An additional 104 students at Butterfield will require 3-5 additional classroom equivalents. Using the developer’s Fiscal Impact Study model, District 70 will be underwater financially when property assessments are realized at only $76,000,000, requiring incremental tax dollars.
5. School bus transit will be required for all students in the development, further stalling any LCDOT decision to add a signal at the development’s entrance.

Traffic
6. There will be an additional 300 cars in the immediate vicinity. Traffic on Lake Street will increase from 3,800 car trips per day to 5,000.
7. Commuters exiting the development during rush hour may incur accidents turning left, northbound, onto Butterfield in order to reach the Metra Station.
8. Commuters exiting the development during rush hour turning right, southbound, will use Ridgewood Lane as a cut through passage to the Metra Station, disturbing residents on Hillcrest, Sedgwick, Blackthorn and Paradise.
9. Left turn lineups on southbound Butterfield at Park Ave (176) will increase, causing illegal stacking of cars.
10. Pedestrian traffic across Butterfield is in severe jeopardy regardless of time of day, every day, especially drawn to the Butterfield School campus. 23,000 cars per day, average car speed: 47mph. There are estimated 150 school-aged children in the proposed development.

Butler Lake Pollution
11. Private contractor snow removal in a high-density subdivision leads to expedient salting practices. Chlorides are permanent, non-removable threat.
12. Butler Lake pollution is a real risk from indiscriminant use of chlorides which will be washed away by 20,000,000 gallons of storm water run off from the development, into the Bull Creek watershed annually. Libertyville spent $3,450,000 in taxpayer dollars to clean Butler Lake.

Design
13. The 6-foot-high, white vinyl fenced yards are minuscule, with limited opportunity for school-aged children to play near home. They will be lured to parks out of sight, or across Butterfield highway to the school campus.
14. Street designs are straight, encouraging dangerous car speeds.
15. Alley loaded homes are fraught with challenges: traffic, unsightly storage, litter, pet disturbances and fouling, parking, ambient pedestrian traffic , loitering, noise and unwanted gatherings.
16. The 1,000-foot long, 8-foot-high reflecting sound wall on Butterfield is a visual obstruction, and a road noise nuisance to Ridgewood residents and to Butterfield School. The wall will encourage driver speeding as well.
17. The design hides the development’s open space from Libertyville residents, tucking the park out of sight from commuters and local residents alike.

Zoning Compliance
We do not believe that the proposed development is in the best interests of the citizens of Libertyville. It is not a fair offer to be made to potential first home buyers or “moving down” buyers either. We ask all responsible to acknowledge accountability in respecting these considerations as stated in the

Village Zoning Code:
18. Planned Development approvals are subject to Libertyville Zoning Code Article 16-9.5 . This development does not adequately comply with our guidance for adverse impacts, interference with surrounding development, adequate public facilities, traffic congestion, destruction of significant natural, scenic features in the vicinity.
19. According to Article 16-9.5-c Special Use Permits are dependent upon meeting the standards of public benefit, assessing alternative locations, and mitigating adverse impacts. “

The Village and Archdiocese of Chicago are awaiting the final decision of 9th Circuit Lake County Judge on whether the development will go forward. The crux of the argument is traffic congestion and traffic safety. Decision is due on or around January 31, 2019.

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Government, Legal

Apples, Oranges and The Pits

The Church’s plan: 148 cluster homes on 33 acres. One access point.

Yesterday the Lake County 19th Circuit Courtroom 205 heard closing arguments from the Archdiocese of Chicago vs. the Village of Libertyville, case 17MR0001013.

After 9 full days of throwing paper at each other and the judge, witnesses grilled, the final decision comes down to choosing between safety and due process.
While the weight of the issue is whether the Church can go ahead with its 148 houses on 33 acres, or not, the arguments came down to the definition of “safe”, and a village board’s right to vote its conscience.

The key word is arguments. The parties had different paths of logic.  Like apples and oranges.

The Church first of all defended its development plan on the precedent of the LaSalle/Sinclair Factors, which is a set of Illinois measures used to evaluate zoning changes.

One by one, the Church counsel ticked off their presumed compliance with the factors. Will the development fit the neighborhood, yes. Is the Church losing money as is, yes.  Will the Village make money, yes. Do health, safety and welfare benefits offset any downsides, yes. Is the land unsuitable as currently zoned, yes. Has it been vacant a long time, yes. Does the Village need the homes, yes. Was it in the Village Plan, yes.

Each of the points is debatable, but that wasn’t the pivotal point of the Church’s argument.  Their real bone to pick was the “arbitrary, unreasonable, unjustified and capricious” decision by the village board to vote down the plan because it was unsafe for access and egress.

The Church’s “arbitrary etc” charge is based on two dueling traffic consultants’ reports, spiced with a good measure of Lake County DOT traffic data, computer models, and some established science about traffic weight times, traffic gaps, highway capacity, and mixed up–no, osterized with a lot of math.  Recall Twain’s concern about lies, damned lies, and statistics.

The Village had decided back in 2017 that residents presently have difficulty making left turns in and out of the neighborhood, and the development’s single access would further aggravate the situation, with the certain threat of an accident.  The lack of a traffic signal, and a second access are at the bottom of this scrum, and how they got there is not important today, other than to say that the Church knew of the problem long ago, and should have planned it better when they had the chance.

Northbound on Butterfield during morning commute. Choosing the right gap may be difficult.

But where the Church built its argument was on the “non-credible” village consultant’s findings.  Instead, its own consultant should be the respected source.  To that end, their counsel spent considerable time stressing that all published reports regard the access “adequate” and it was never claimed that they were “unsafe”.  That is solely the village’s determination.

But in fact, when the DOT witness had testified earlier that the access was adequate, she also offered that other people may disagree.

When confronted with the notion that a high traffic area may complicate entry and exit to the development, including those difficult left turns, the Church’s comment was, “We have an arterial highway that has to move traffic fast.  The property is in direct conflict.  But that’s the risk of all development today.”

For the Village, the argument was from a different angle.  While the Church pointed to all of the LaSalle Sinclair factors as the standard,  the Village focused only on one factor: health, safety and welfare.   “Despite the beauty and luxury of homes promised, they pale compared to safety.  The proposed increase in home values won’t compensate for safety and loss of life.”

The judge himself intruded on the closing argument for the Village.   He asked if the safety is any worse at Ridgewood and Lake streets, to which the Village counsel replied that just because those intersections are also difficult, doesn’t justify adding yet another.  When the judge challenged the supposed hardship of drivers waiting for a gap in the traffic, Village counsel observed, citing the Highway Capacity Manual, that while statistics may indicate that the intersection is relatively open for turns, the reality of a long wait in a car to make a left turn may reduce a driver’s tolerance to choose the right gap in the traffic.  The judge countered, “that’s just common sense,” to which the Village replied, “that doesn’t make it any less dangerous.”

There is much give and take between the judge and village counsel about a traffic lights, wait times, gaps in traffic, and there is a moment when it’s suggested that the Village’s position is somewhat hypothetical.  The reply is noteworthy: “Actually, everything here is hypothetical.  The home values are hypothetical.  Home sales are hypothetical.  Nobody knows.  We just have to guess.  The Village decided it was unsafe.”

In his conclusion, village counsel noted that the evidence supported the Village’s legislative determination to be a reasonable, rational decision.  “At peak times, both morning and afternoon there will be an inadequate gap decision made by a driver.  We aren’t going to test it out and see how it goes.  The beauty and luxury homes are not worth it.”

Since the beginning of the trial, the judge has frequently returned to the viability and feasibility of a signal light at the Lake/Butterfield intersection.  It may factor in the nature and specifics of his decision.  He complimented and thanked both attorneys for their preparations and comprehensive presentations of the arguments, and after requesting a 15-page summary of all facts from each, hoped to reach a decision by January 31, 2019.

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Culture, direct mail, Government, Marketing, Media, USPS

Somehow, The Mail Still Goes Through

Since we last looked, in August, the USPS has broken through another quarter, and published its latest report on Revenues, Pieces and Weights. For you marketers and mailers, here are some stats, and following that, another look at the USPS’s ironic, weird situation.

The good news: direct mail was up by 337,627,000 pieces, a 1.8% increase over Q4 a year ago.  The surge was due to the mid-term election mail, and if you are counting, in the last three months it delivered one additional piece of mail to every addressable soul living in the country.

The Princess Diamond..lost?

The bad news: full year direct mail was down 1.4%, or missing by 1,066,486,000 pieces.  In fact, the shortfall totaled 115,925 tons of mail.  That’s the equivalent of losing the Princess Cruise Lines’ Diamond, which by the way carries 2,760 passengers.  Imagine if it had gone missing.

The bright spot on the USPS horizon however is the growth of parcel delivery.  Package service mail and parcel delivery revenues are up 12% for the year, a happy indication of the robust growth of online ordering.

“Just leave it in between the doors.”

But just when you are feeling that the USPS has a rosy future in parcel delivery, be warned that companies like Amazon, Walmart and Target, the post office’s largest three customers, are now researching ways to do their own “last mile” deliveries.  Watch out, a robot may drop through your roof sometime soon.

Indeed, the parcel delivery business has its own costs, not the least of which are fuel, trucks, planes and drivers.  Did you know that there is a shortage of truck drivers?  USPS transportation costs in the past year were up 8.6% , or by $623,000,000.

Overall, the USPS reported nearly $71 billion in revenues from operations, placing it just behind Target (#39 on the Fortune 500 with $71.8B) as a business enterprise.  As the media enthusiastically reports, the post office missed its bottom line by nearly $4 billion, half of which is owing to pensions and health benefits accruals.

Which is a major source of consternation at the USPS.  Indeed much of the company’s 10K discusses the burdens of pre-funding according to federal government department rules, much different than the private sector.  As a result, it takes the expense on the books, keeps the cash, and adds it to its liabilities.  To date, the USPS must pre-fund $67 billion to employees’ and retirees’ health and pension benefit funds.

For your information, there are 497,000 career employees and 600,000 retirees to provide for. The USPS is the #3 employer in the United States, right behind Amazon, USPS #1 customer, which had 589,000 on the payroll.  The country’s top employer: Walmart, #2 USPS customer, with 2,300,000.

The bigger irony of the USPS is that it is a business, run by business people, but by government rules.  By law, it cannot make changes in products, pricing or service without federal approval.  Its wages, health and pension obligations are modeled on federal department standards.   And isn’t it rich then, that its Board of Governors is subject to Senate approval, and has been short four governors since 2014, the last time the Senate voted to approve them.  It cannot raise a quorum.

In return for federal oversight, it is granted monopoly rights to make door-to-door delivery of mail.  Only recently has its parcel service entered the competitive arena, where it is growing nicely.

Remarkably, despite the USPS financial shortfall of $4 billion, it receives no tax dollars.  Compare that to 18 Federal departments which are entirely tax-funded.  In terms of tax-funded budget, the USPS’s closest federal cousin would be the EPA with a budget of $5.7 billion….nowhere near the Departments of Education $68B, Energy $28B, Homeland Security $44B or Health & Human Services $65B.

Compared to these budgeted costs, it is distressing to see the public criticism the post office endures.    Fortunately, the White House has taken initiative to turn the situation around.

Still, the business continues to grow and manage.  Last year it added 1.2 million new addresses to its rounds, and processed 37 million address changes. It delivered, and picked up 148 billion pieces of mail, six days a week. All in, it drives and walks by 157 million addresses every day.

At a supposed cost of $4 billion, that’s not bad!

 

 

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Culture, direct mail, Economics, Government, Marketing, USPS

USPS: Hidden Good Fortunes

Every quarter the USPS publishes their Revenues, Pieces and Weights Report. For the numerical savants out there, this is a feast of numbers beyond one sitting, for sure.

But the big story is, the USPS continues to perform in a stellar fashion, despite the ravaging onset of online displacement of hard copy as we know it.

If you think the post office is in trouble? Have another think.

Q3 YTD Results–9 Months Only
~The bad news– and what is publicly perceived, First Class revenues have fallen from $22.7 billion in 2013 to $19.9 in 2018. (off $2.7B or -12%).

~In the same 5 years, Magazines and Periodicals dropped from $1.3 billion to $984 million. (off $276M or -22%)

These two categories accounted for a $3 billion shortfall in revenue.

~Direct Mail, which includes catalogs, has ceded $294 million over the past 5 years. (off -2%) to $12.5 billion in the first three quarters of fiscal 2018.

Now for the good news.

In 2018, competitive Parcel and Package delivery has grown from $9.8 billion in 2013 to $16.9 billion. That’s a $7.1 billion growth, or 73%!

So we can certainly see how internet and digital media have blasted the legacy paper and ink communications business to smithereens.

What we did not see however was that online commerce has grown so rapidly that the USPS has found its newest niche: order delivery.

Year to date, 9 months, FY 2018, the USPS has delivered 4.2 billion pieces. Compare that to 2.3 billion, 5 years ago.

The USPS has another interesting report available, entitled Public Cost and Revenue Analysis, Fiscal Year 2017.

I like this report because it tells you how well it covers its costs of operation.  For instance, First Class Mail has a cost coverage of 210%.  Basically, its revenues are double its costs.

Direct Mail cost coverage is 153%.  Magazines and Periodicals, only 69%.  But the Package and Parcel delivery business, in the competitive markets, cost coverage is 155%.

Overall revenues for 9 months are $53.8 billion, up 5% from $51.2B 5 years ago.

These numbers indicate the ebb and flow of the door-to-door, pick-up-and-delivery business, and how the USPS is responding to America’s choices in communications.  True, the numbers do not account for front office costs, and legacy benefit and pension challenges, where there is a different story to tell.

But for making their daily appointed rounds, no one does it better than the USPS.

 

Thanks for reading!  If you would like to see these reports for yourself, have at it!

Click here: Fiscal year 2018 Q3 Revenues Pieces and Weights

and here: Public Cost and Revenue Analysis 2017

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